Configuring optimal contextual performance and task performance in offshore business processing organizations

Purpose Occupational stress is damaging to employee well-being, causes serious illnesses and costs organizations billions of dollars every year. Mutual gains model human resource management (HRM) recommends that HRM practices should improve both well-being performance. Offshore business processing (BPO) are renowned have intense wok environment. The study aimed deploy mutual models in BPO determine if positive perceptions (or benevolent attributions) can help employees manage their better task performance (TP) contextual (CP). Furthermore, work gratitude (WG) was examined see it acted as an intermediary the relationship between attributions, (SM), TP CP. Design/methodology/approach Primary data 368 respondents were collected from working BPO. Structural equation modeling technique deployed for testing causal relationships among constructs. AMOS 24.0 used estimation theoretical model. Findings Empirical outcomes affirmed strongly knitted associations Originality/value This contributes literature by proposing a framework which shows how attributions enhance employee's TP, CP SM through mediating influence WG.